Refund & Exchange Policy 

At Magna Mom, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

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1. Returns:

   • You may return any unused and unopened products within 14 days of purchase for a full refund.

   • To initiate a return, please contact our customer service team at customerservice@magnamom.com to obtain a Return Merchandise Authorization (RMA) number.

   • Returned items must be in their original packaging and accompanied by proof of purchase, such as a receipt or order confirmation.

2. Refunds:

   • Once your return is received and inspected, we will process your refund within 5-7 business days.

   • Refunds will be issued to the original form of payment used for the purchase.

   • Please note that shipping and handling fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error.

3. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.

   • We may require photographic evidence of the damage or defect to expedite the resolution process.

4. Exchanges:

   • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

5. Exceptions:

   • Certain products, such as intimate apparel or items marked as final sale, may not be eligible for returns or refunds due to hygiene or safety reasons. Please check the product description carefully before purchasing.

6. Contact Us:

   • If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@magnamom.com. Our customer service team is here to assist you.

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We value your satisfaction and appreciate your trust in us. Thank you for choosing Magna Mom for your self-care needs.

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